Terms of Service

1. Our agreement

These Terms are between LiveAdviser, Inc, an Arizona, United States company, and the business or other organization accepting them, which we call the Customer. “LiveAdviser,” “we” and “us” refer to LiveAdviser, Inc. If you accept for an organization, you represent that you have authority to bind it. Account users must be adults with legal capacity and must be authorized by the Customer.

The agreement consists of these Terms, the accepted order or checkout terms, and any applicable written data-processing or service agreement. A signed agreement controls a conflict that it expressly addresses; a data-processing agreement controls the relevant processing of personal information; an accepted order controls the purchased commercial details. These Terms apply otherwise. Merely visiting a business’s website or contacting it through a widget does not make that visitor a purchaser of LiveAdviser’s business subscription.

The business you contact remains responsible for its own products, services, advice and relationship with you. Its terms and privacy notice apply to those dealings. Our Privacy Notice explains the different information-handling roles.

2. The service you purchase

LiveAdviser offers visitor chat, tickets, follow-up, customer records and related collaboration, supervision, reporting, quality and workforce tools. Features depend on the selected plan, licensed seats, permissions, company configuration and connected providers. An available feature is not necessarily enabled for every Customer. Demonstrations and feature descriptions do not add a service level, allowance or integration that is absent from the accepted order.

We give the Customer a limited right to access and use its purchased service during the agreed term for its business purposes. The Customer may let its authorized users use that access within the agreed limits. It may not resell access or offer the service to unrelated organizations without our written agreement.

3. Accounts and responsible use

The Customer is responsible for its account information, user permissions, connected systems and instructions. Protect sign-in methods, use the security options appropriate to your deployment, promptly remove access that is no longer needed, and tell us about suspected misuse. Single sign-on and automated account provisioning depend on the enabled plan and configuration; enabling them does not remove the Customer’s responsibility to manage access.

Do not use LiveAdviser to break the law, infringe rights, distribute malware, impersonate others, send abusive material, bypass access controls, access another company’s records without authority, or disrupt the service. Security testing requires an agreed scope. Do not submit passwords, payment-card security codes or unnecessary sensitive information in ordinary messages, uploads or issue reports. A deployment requiring regulated-data arrangements or child-directed use needs a separate written agreement and appropriate safeguards before it begins.

4. Customer content and instructions

The Customer and its users retain their rights in the material they provide. The Customer grants us the rights reasonably needed to receive, host, process, transmit and display that material to provide the service, carry out authorized instructions, maintain and protect the service, and comply with applicable legal obligations. This does not transfer ownership of the content to us.

The Customer must have the rights and lawful authority needed for its content, contacts, website installations and processing instructions. It must give appropriate visitor and staff notices and obtain permissions required for communications, files, audio, monitoring, co-browsing and integrations. Permission for one feature is not blanket permission for unrelated processing. Enabling a connected provider instructs the service to send the information needed for that function under the applicable settings and agreements.

5. Privacy and confidentiality

Each party will protect the other’s non-public business information with reasonable care and use it only for the agreement or an authorized purpose. Access should be limited to people and providers who need it and are subject to appropriate obligations. These restrictions do not cover information that becomes public without a breach, was lawfully known, is independently developed, or is lawfully received without a confidentiality restriction.

A legally required disclosure is permitted to the extent required. Where lawful and practicable, the disclosing party will give advance notice so the other can seek protection. Where we process personal information on the Customer’s behalf, applicable instructions and any agreed data-processing agreement govern that processing. These Terms do not replace a data-processing agreement required by law.

6. Co-browsing, audio and staff review

Co-browsing starts after a visitor accepts a sharing request. It shares a filtered representation of supported page content and appearance, with relevant navigation and interaction information. It is not general desktop access or a full-screen video recording. Form and editable-content values are private, and co-browsing does not offer form-value editing. Hidden and designated private regions are excluded. Ordinary visible page text can still contain personal information; share only pages appropriate to the support task. Visitors can stop sharing, and guided navigation uses its own approval controls.

Voice notes, dictation and transcription are separate, deliberately used functions that can involve microphone permission and speech providers. Authorized staff can also review service activity under the Customer’s supervision settings. Read-only monitoring can operate without an additional adviser alert. Customers must explain relevant workplace and visitor practices and limit review to legitimate purposes.

7. AI and connected services

Optional AI, translation, speech, knowledge and workflow functions may send relevant content to configured providers and return generated results. Some workflows suggest an action; others require approval or operate automatically when enabled. The Customer is responsible for choosing an appropriate mode, reviewing important outputs and ensuring that people have the information and oversight required for the intended use. Generated content may be incomplete or wrong and must not be treated as professional advice or an unreviewed basis for consequential decisions.

Provider terms and settings govern their own permitted uses, retention and processing practices. Review them before enabling a connection. We do not promise an AI credit quantity, provider retention period or training restriction merely because a feature is available. Separately stated and accepted usage prices or allowances control any paid usage.

8. Fees, term and renewal

Your accepted order or checkout states the plan, billing period, price, seats, limits, taxes and any separately charged usage. Pay the agreed fees when due and keep authorized billing details current. Stripe-hosted payment pages process payment information; LiveAdviser also maintains the records needed to administer subscriptions, invoices, refunds and payment status.

A subscription renews automatically only where that renewal has been properly authorized and is permitted by law. An authorized account owner can manage the available renewal controls or contact support@liveadviser.com for help. Turning off renewal prevents the next authorized renewal; it does not shorten or reprice the current paid term. Changes to seats, plans or storage take effect under the accepted change terms rather than under an assumed immediate cancellation rule.

We will give at least 30 days’ notice of a price change before it applies to a future term, and obtain any renewed authorization required by law. Except as required by law, stated in the accepted order, or expressly provided below, fees are non-refundable and partial use does not create a partial-term refund.

9. Support and service changes

Contact support@liveadviser.com for service questions. To report a suspected security problem, start with a brief description at that address and avoid sending secrets or unnecessary personal information; we can arrange a suitable channel for sensitive evidence. No 24-hour response promise, uptime percentage or service credit applies unless separately agreed in writing.

We may maintain, improve or replace parts of the service. We will give reasonable notice of a material reduction to purchased functionality where practicable. A change will not retroactively remove the Customer’s agreed paid-term entitlement. If a material reduction cannot reasonably be addressed, the Customer may end the affected service and receive a refund of unused prepaid fees for the discontinued period.

10. Suspension, ending service and export

Either party may end the affected agreement for the other’s material breach if it remains uncorrected 30 days after written notice, where it can be corrected. We may proportionately restrict access sooner when reasonably necessary to address an urgent security threat, unlawful activity, serious harm or a legal requirement. We will give notice when permitted and work to restore access when the reason is resolved. Amounts properly owed before termination remain payable.

Use available export tools while your account is active. The Customer may request reasonable export assistance within 30 days after termination. We will assist where lawful and technically possible; additional work or formats may require an agreed fee. This request window does not extend product access or promise that every category remains available for 30 days. Return, deletion and retention follow the applicable agreement, configured policies and legal requirements. We will not treat link expiry as proof that underlying records have been deleted.

11. Intellectual property and third-party claims

We retain our rights in LiveAdviser and its software and materials. The Customer retains its content and branding. Neither party may use the other’s trademarks publicly without permission, except to identify a service connection accurately as needed to deliver it.

We will defend a third-party claim that the unmodified service infringes intellectual-property rights, excluding claims caused by Customer content, unauthorized modifications or combinations we did not provide. We may obtain a right to continue, modify the affected service, or end it and refund unused prepaid fees. The Customer will defend third-party claims arising from its unlawful content or use, except to the extent caused by our breach. These duties require prompt notice, reasonable cooperation and control of the defence, with no settlement imposing an admission or non-monetary obligation without the other party’s consent. These express claim duties remain subject to the general liability cap in section 12 unless a signed order expressly agrees otherwise.

12. Service standard and liability

We will provide the service with reasonable care and skill. Report a material failure promptly so we can investigate and correct or reperform the affected service. If we cannot reasonably remedy it, the Customer may end the affected service and receive unused prepaid fees. Apart from express commitments and rights that cannot lawfully be excluded, the service and generated outputs are provided as available; uninterrupted operation, error-free results and suitability for every purpose are not guaranteed.

To the extent permitted by law, neither party is liable to the other for indirect or consequential losses, lost profits, lost opportunities or loss of goodwill arising from the agreement. Each party’s aggregate liability is limited to the greater of the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim, or US$100. Related claims count together. These exclusions and cap do not apply to fraud, wilful misconduct, liability that law prohibits limiting, or payment obligations. The express third-party claim duties in section 11 remain subject to the general cap unless a signed order expressly agrees otherwise. Mandatory consumer and data-protection rights remain unaffected.

13. Governing law, updates and notices

Arizona law governs the agreement, excluding conflict-of-laws rules, except where mandatory law requires otherwise. The parties submit disputes to the state or federal courts in Arizona, subject to any non-waivable right to bring a claim elsewhere. These Terms do not require arbitration or waive a right to participate in a class proceeding.

We may propose updated terms with reasonable notice. Material changes will apply to a future term or after valid acceptance when required, rather than silently rewriting an agreed paid term. A privacy-notice edit does not itself authorize a new use of previously collected information. A signed amendment controls over a general website update. If a provision is unenforceable, the remaining agreement continues to the extent lawful. Neither party may assign the agreement without consent, except to a successor in a merger or sale that assumes its obligations. Delays outside reasonable control excuse performance only for their duration and do not excuse fees already due.