CUSTOMER SERVICE, WORKING TOGETHERFor the team.
For the team.
For the customer.
For what comes next.
Choose a connected approach to live help, follow-up and service operations.
THE SERVICE JOURNEY
- ConnectMeet the customer in the moment.
- UnderstandBring the history and the right people.
- ResolveCarry the next step through.
service
Everyday customer care, with the context to help.
Start with a live conversation and keep the relationship intact when more work is needed.
- Website chat and guided intake
- Customer profiles and support history
- Secure tickets and customer follow-up
- Saved replies, voice notes and knowledge answers
growth
Grow the operation without losing the thread.
Coordinate colleagues and brands around a more consistent service experience.
- Automatic assignment and service-level policies
- Supervisor assistance and consent-based co-browsing
- Team case rooms and internal collaboration
- Connected channels, APIs and operational reporting
enterprise
Give a larger service team the controls to work together.
Combine the capabilities in your selected plan with stronger workforce and identity management.
- Forecasting, schedules and coverage analysis
- Quality scorecards, coaching and calibration
- Governed business actions and approval policies
- Workforce SSO and SCIM provisioning
languages
Make the conversation easier across languages.
Support the language experience under your company and brand policies.
- Live visitor/adviser message translation
- Original content remains available
- Voice-note transcripts and permitted translations
- Language preferences and approved terminology
BUILT FOR THE HANDOFFKeep the work connected
Keep the work connected
when more people need to help.
INSIDE LIVEADVISERReal product · example data
Customer profiles
Know the person behind the request.
Keep useful contact details together and return to a customer’s linked support history.
- Create a profile
- Add useful context
- Return to the saved record
Help your people
do their best work.
Explore the customer journey and the tools behind it.