Company access boundaries
Existing roles, brands and department assignments govern who can reach customer records and take actions. Workforce SSO and provisioning are available with the appropriate plan and setup.
SECURITY IN THE SERVICE WORKFLOWClear access.
Clear access.
Accountable actions.
Protect company data, preserve customer context and apply controls where service work happens.
CONTROL THROUGH THE WORKFLOW
01
The right access
Company, brand, department and role boundaries.
02
A deliberate next step
Consent, approvals and protected content.
03
A traceable outcome
Support records and accountable actions.
Consent and protected content
Co-browse requires consent and applies supported sensitive-content masking. Secure ticket links, file checks and privacy lifecycle controls protect the follow-up experience.
Traceable service work
Supported audit trails preserve operational decisions. Governed actions can apply approval, identity and outcome-validation policies before external business requests proceed.
GUIDANCE WITH BOUNDARIESHelp the visitor.
Help the visitor.
Respect their control.
INSIDE LIVEADVISERReal product · example data
Consent-based co-browsing
Guide the next click. Keep the visitor in control.
Request consent, offer guidance and ask the visitor to approve a supported same-site navigation.
- Request a guided session
- Guide with consent and privacy controls
LET’S DISCUSS THE DETAILSYour requirements
Your requirements
deserve a clear answer.
Talk with us about your intended deployment, data flows, providers, retention and access policies. We’ll discuss the product controls and deployment details relevant to your organization. For contractual terms and data practices, review our Terms and Privacy Notice.
Contact LiveAdviser